Privacy Policy

Magenta Depot Inc. ("Magenta Depot", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website magentadepot.com (the "Site") or use our services.

We collect information you provide directly to us when you: fill out our quote request form, subscribe to our newsletter, contact us via email or live chat, or otherwise communicate with us. This information may include your name, email address, phone number, company name, and details about your packaging requirements.

We also collect certain information automatically when you visit our Site, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our Site. We collect this information using cookies and Google Analytics.

We use the information we collect to: respond to your quote requests and inquiries, send you quotes, proofs, and order updates, send you our newsletter (if you've subscribed), improve our Site and services, comply with legal obligations, and communicate with you about our products and services.

We use Google Analytics 4 to understand how visitors interact with our Site. Google Analytics uses cookies to collect information about your use of our Site. This information is transmitted to and stored by Google. We use this information to evaluate use of our Site and compile reports on website activity.

We also use Crisp for live chat functionality, which may set its own cookies to maintain chat sessions.

You can control cookies through your browser settings. Our cookie consent banner allows you to accept or manage cookie preferences when you first visit the Site.

We use the following third-party services that may collect or process your data: Tally (quote form submissions), Mailchimp (newsletter), Google Analytics 4 (website analytics), and Crisp (live chat). Each of these services has its own privacy policy governing their use of your data.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Quote request data and customer communications are retained for the duration of our business relationship and for a reasonable period thereafter.

Under Canadian privacy law (PIPEDA), you have the right to: access the personal information we hold about you, request correction of inaccurate information, withdraw consent for certain uses of your information, and request deletion of your information (subject to legal obligations). To exercise any of these rights, contact us at info@magentadepot.com.

We comply with Canada's Anti-Spam Legislation (CASL). We only send commercial electronic messages (including our newsletter) with your express consent. You can unsubscribe from our newsletter at any time using the unsubscribe link in any email.

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page.

If you have questions about this Privacy Policy or our privacy practices, contact us at: info@magentadepot.com